Delivery & Returns


Each Haute & Heir piece is specially made to order. Please allow 18-21 working days for delivery.

The standard shipping rate for the United Kingdom is £3.95.

The international shipping rate is £9.00.

We appreciate that some orders might be time sensitive. For urgent delivery, please contact and we will do our best to arrange for you at an addtional cost.  


We are happy to offer a refund if your piece is returned in its original state and packaging within 7 days of having received your item. The original receipt must be present within any returns package.

Items which have been worn or damaged are not eligible for return. This will be decided upon return. 

Haute & Heir cannot offer a refund on the original postage cost and you will need to cover the postage costs of any items sent back. We recommend you send recorded delivery, as Haute & Heir cannot be held liable for any items lost in transit.

Faulty Items 

Any faulty item will be either repaired or replaced in the same style, to be decided upon return. All faulty items must be returned with the original receipt within 7 days.