Due to COVID-19 we are unable to make your order for the foreseeable. Please sign up to our newsletter and be the first to know when we are again trading. Due to COVID-19 we are unable to make your order for the foreseeable. Please sign up to our newsletter and be the first to know when we are again trading.

Delivery & Returns

Delivery

All Haute & Heir items are sent Special Delivery to ensure they arrive at their destination safely. The standard shipping rate for the United Kingdom is £6.60. Your order will be with you within 2-3 working days.

Haute & Heir's international shipping rate is £12.00. Your order will be with you between 7-14 working days. 

We appreciate that some orders might be time sensitive. For urgent delivery, please contact info@hauteandheir.com and we will do our best to arrange for you at an additional cost.  

 

Returns & Refunds

We trust that you will be happy with your purchase, however because each piece is made to order, taking careful time and attention, we regrettably do not offer refunds. Earrings, in addition, would not be accepted back due to hygiene reasons. 

 

Faulty Items 

Any faulty item will be either repaired or replaced in the same style, to be decided upon return.

All faulty items must be returned with the original receipt, within 7 days. 

Haute & Heir cannot offer a refund on the original postage cost and so you will need to cover the postage costs of any items sent back. We recommend you send recorded delivery, as Haute & Heir cannot be held liable for any items lost in transit.