Delivery & Returns


Each Haute & Heir piece is specially made to order. Please allow 18-21 working days for delivery.

The standard shipping rate for the United Kingdom is £3.95.

The international shipping rate is £9.00.

We appreciate that some orders might be time sensitive. For urgent delivery, please contact and we will do our best to arrange for you at an additional cost.  


Returns & Refunds

We trust that you will be happy with your purchase, however because each piece is made to order, taking careful time and attention, we regrettably do not offer refunds. Earrings, in addition, would not be accepted back due to hygiene reasons. 


Faulty Items 

Any faulty item will be either repaired or replaced in the same style, to be decided upon return.

All faulty items must be returned with the original receipt, within 7 days. 

Haute & Heir cannot offer a refund on the original postage cost and so you will need to cover the postage costs of any items sent back. We recommend you send recorded delivery, as Haute & Heir cannot be held liable for any items lost in transit.